How Humanity-Centered Design Reshapes the Future Learning Experience of Public Area in Transition - presentation by Sheng-Hung Lee, Designer and Professor at Shanghai Institute of Visual Arts, at Future of Design Summit 2019:
The Future Learning Experience of Public Area – Redesign Shanghai Library Innovation Space is a project based on humanity-centered thinking that covers every aspect of the Shanghai Library Innovation Space (the Space), from the individual, product, organization, and space, to the service and experience it offers. The purpose of the redesign lies in making knowledge come alive and flow freely so that users can learn and experience in the Space what extends beyond the library. A more enriching learning experience for readers in turn testifies to librarians’ greater role in this process.
The Space has always been the benchmark in the exploration of innovation space for Chinese libraries. Yet in face of market change, consumer trade-up, industrial transformation and technological advances, it has to reposition itself in order to maintain its leading role in the practice of library innovation by delivering better experience for both its users and librarians through culture rebuilding, all the while following the Shanghai Library’s mission of “providing excellent knowledge services”. A survey of users and librarians highlights the need to establish a more distinctly defined value proposition, deal with the incompatibility and interaction between different areas or sections, improve the design to meet the actual needs of users/librarians, enhance librarians’ services and interact with users in more varied forms. Read more