Last updateThu, 24 Sep 2020 6am

Over 80% of issues resolved remotely with Bobst Manchester Helpline Services

With BOBST remote services, you can ensure your machines remain at their peak performance at all times. With over 80% of issues able to be resolved remotely, there is no need to wait for an engineer to visit your site meaning a reduction in machine downtime and repair costs.

Our Helpline Plus service is a remote assistance and repair service which provides a direct online connection to your metallizer by a BOBST expert via the Internet. This enables fast and precise troubleshooting to minimize breakdowns and accurate identification of the failing component. BOBST OEM is fully integrated meaning there is no need for any additional remote connection to the machine.

With Helpline Plus, you can call for support during normal office hours, for metallizer support this is Bobst Manchester’s Help Desk which is available Monday to Friday between the hours of 8:30 and 17:00 (UK time); an expert will answer your call and access your machine remotely, in complex cases multiple specialists are able to remotely access your machine at the same time.

Bobst Manchester’s Help Desk which has a team of engineers with a wealth of industry experience and expertise at your disposable to keep your metallizer running also offers telephone and email support to all vacuum metallizer customers but remote access is only available to those who have purchased a Helpline Plus package.

A longstanding customer of Bobst Manchester is Vacuum Depositing Inc (VDI) based in the USA, they have found the Help Desk service invaluable; Andrew Jack, Sales and Marketing Director at VDI commented “As an owner of several BOBST machines we have found the support the Help Desk offers is vital to solve issues we encounter. As VDI runs a 24/7 metallizing operation, we require a quick and responsive reply to any problems to minimize disruption to our production and the Bobst Manchester Help Desk provides this service to us”.



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