Machine downtimes are costly and time-consuming. Depending on the product, printing tests need to be performed before actual production. Currently, the coronavirus or even crises, attacks and other situations in different countries do not always allow application engineers to travel to customers. Schmid Rhyner's support solution, unique for the printing industry, also supports customers in this situation. RedButton is the name of the new innovative online support solution.
The machine has stopped printing. Fast help is important to finish the job in time. Machine downtimes are also costly and time consuming. Efficient handling of the production problem is of great importance for processing. Today, depending on the problem with a print coating, an application engineer has to visit the customer personally. For a globally active company like Schmid Rhyner, this often means that its experts have to fly in to assess the situation. Or the customer sends print samples to the technician for evaluation and receives feedback after a long delay. These times of the corona or other epidemics, crises and attacks do not always allow us to drive to the customer on site. Schmid Rhyner and staff have therefore deliberated about how they could still provide good support, and the result was RedButton, a new and unique solution for the printing industry.
RedButton is a support service that is online, efficient, available worldwide and just a click away for all Schmid Rhyner customers. The customer can therefore easily contact the appropriate application engineers. This support solution is based on a video link combined with Augmented Reality (AR) technology and is unique to the printing industry. In addition to urgent problems requiring an immediate solution such as machine downtime, it can also be used for printing test support or individual project meetings.
This is how RedButton works
• Depending on the version, RedButton establishes a video connection between the customer and the Helpdesk at the push of a button via a sent link or via a dedicated App.
• The RedButton Helpdesk can then use AR to provide quick and easy step-by-step instructions.
• The RedButton remote connection enables our application engineers to inspect printed sheets
and optimise machine settings, whereby AR markings can be set (Drawer) or shown on machine
parts (Hand Overlay) in real time on the customer screen.
• RedButton does not require special Hardware and works on conventional Smartphones, Tablets
or PCs. App installation is only required for the Premium version.
Prerequisites for RedButton
• Processing of Schmid-Rhyner products
• Smartphone (iPhone or Android), Tablet or PC/Laptop with installed camera and App (Premium
version)
• High-resolution camera and good focus function (from iPhone 7, also on Android devices)
• Access to the eMail with the Smartphone or Tablet to be connected (Classic version)
• A stable Internet connection which permits video or remote connection
The RedButton service is available to Schmid Rhyner customers in the «RedButton Classic» and «RedButton Premium» versions. As support in these troubled times, both versions are free of charge until the end of Q2/2020. From Q3/2020, the premium version can be obtained as a paid service. The Classic version will remain free of charge.
The use of the RedButton remote support poses numerous advantages for customers. Customers can reduce machine times and therefore avoid costs. Production does not have to schedule tests based on the availability of a technician, and because of its ease of use, RedButton has a high level of acceptance, because the solution can be used by anyone. Should an on-site appointment still be necessary, the application engineers are well informed. In addition, customers also improve the carbon footprint by reducing the number of trips made by external specialists. RedButton – also for the sake of the environment.
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