Highly satisfied customers are key to leadership positioning and exceptional growth
Ricoh has again earned a leadership position in Worldwide Managed Print and Document Services, according to the new "IDC MarketScape: Worldwide Managed Print and Document Services 2014 Hardcopy Vendor Assessment — Focus on Managed Workflow Services."1 Key factors that contributed to Ricoh's positioning include an extensive product portfolio, highly skilled professionals, and industry-specific solutions. In addition, the report highlights Ricoh's unique combination of proprietary and third-party analysis tools that enable sophisticated workflow assessment.
In a report that has a slightly different focus than in prior years, the 2014 IDC MarketScape goes beyond Managed Document Services to feature a comprehensive assessment of business process analysis including the modeling, mapping, design and re-engineering of document-intensive business processes.
"At Ricoh, projects are managed in a collaborative environment, which enables cross-functional skill sets to be assembled based on customer needs," said Holly Muscolino, Research Vice President, Document Solutions. "Based on this, and their growing team of industry- and technology-specific workflow specialists, Ricoh is well-positioned to help enterprises improve their business processes."
According to the report, "Managed print and document services (which Ricoh labels Managed Document Services or MDS) remain at the forefront of Ricoh's strategy, but the company is pushing the boundaries of MDS to include a variety of services that reach deeper into the enterprise and provide a platform for improved process efficiency and lower cost of operations."
"Our leadership position in the IDC report is entirely attributable to our customers," said Yoshi Sasaki, General Manager, Business Services Center, Business Solutions Group, Ricoh Company, Ltd. "The high marks we received from our customers and partners are a gratifying endorsement of our approach – helping our customers eliminate pain points and thrive in this new world of work."
In addition to this newest IDC report, Ricoh was also named a leader in Worldwide Managed Print Services in the "IDC MarketScape: Worldwide Managed Print and Document Services 2013 Hardcopy Vendor Analysis."2 Ricoh was also named a global market leader in MPS for the third consecutive year in a report from Quocirca entitled "Managed Print Services (MPS) Landscape, 2014."3 Gartner has also positioned Ricoh in the Leaders Quadrant in their annual "Magic Quadrant for Managed Print Services Worldwide"4 2013 report. In addition, Gartner ranked Ricoh in the top three in its global 2013 "Competitive Landscape: Managed Print Services, Worldwide" report for its estimated worldwide direct MPS revenue.5