kCura recognizes Ricoh for exceptional technical infrastructure, customer service, and product expertise
Ricoh today announced at the International Legal Technology Association (ILTA) Conference in Nashville that it has again earned kCura's Relativity Best in Service designation, which recognizes Relativity Premium Hosting Partners who provide an exceptional Relativity experience for their customers.
Ricoh is a global technology company with services and solutions that help law firms and legal departments capture, transform and manage information more effectively in today's dynamic work environment. Relativity serves as one of Ricoh's premier hosted review platforms. Ricoh serves thousands of law firms and corporations – customers include the majority of the Am Law 200 and NLJ 250 firms, boutique firms, as well as the legal departments of many Fortune 1000 companies. Ricoh provides eDiscovery and Practice Support Services, as well as Office Administration and Information Technology capabilities within its portfolio of offerings for the legal industry.
Through a voluntary audit, Relativity Best in Service partners demonstrate their expertise and experience hosting projects in Relativity. kCura evaluates these partners in three areas: technical infrastructure, customer service, and product expertise. Additionally, Best in Service partners meet a set of requirements for duration as a hosting partner, size of Relativity installations, and core Relativity certifications.
"Our solutions address the broad spectrum of IT and document services needs of law firms and in-house counsel so they can really focus on the practice of law which is their number one priority," said David Greetham, Vice President, eDiscovery Operations, Ricoh Americas Corporation. "We are delighted to be recognized again by kCura for exceptional customer service because it validates how committed we are to providing the best possible experience for end users as they navigate a fast-paced, complex new world of work."
"We enjoy working with Ricoh and are excited to recognize them as a Relativity Best in Service partner," said Andrew Sieja, president and CEO of kCura. "Them being part of the program demonstrates the commitment they have to providing an exceptional customer experience."