Strong focus on customer needs and customer service
Ferag, general contractor and solution design specialist in intralogistics, continues to expand and is also looking to grow in the Latin American market. To this end, the company, headquartered in Hinwill, Switzerland (near Zurich), has decided to enter into a partnership with KraftOne Group. The company is based in Vila Leopoldina in São Paulo (Brazil) and offers integrated logistics solutions for the entire supply chain in the market.
"Ferag is a rapidly expanding company and would like to grow on the Latin American continent and increasingly offer its intralogistics competencies to customers there as well," says José María Díaz Ruiz, Managing Director Ferag Spain. "In KraftOne Group, we have not only found a reliable partner, but also a company that, like Ferag, has a strong focus on customer needs and customer service in this region." After several meetings and a visit to Ferag headquarters in Switzerland, a cooperation agreement to develop the Latin American market was signed on January 13th, 2023.
According to Ferag's Spanish Managing Director, the aim of this cooperation is to become a major player in the Latin American market and to expand its business and presence in this market. In addition, there will be even better visibility in this market and recognition as a strong reference in Ferag's business segments in Latin America.
"We are a strong partner in the Latin American market," emphasizes José Arsenio, CEO and owner of KraftOne Group, "offering the best solutions that meet customer needs and assisting customers throughout the system lifecycle with a strong service presence and support. By combining Ferag's solutions, products and innovations with KraftOne Group's market knowledge, service and local presence, we are able to provide our customers with innovative and best-in-class solutions with a strong local presence, not only during installation, but also during the daily operation of the system with our customer support team and remote service."
José Arsenio adds, "KraftOne Group's culture- and customer-centric strategy fits perfectly with Ferag's culture of entrepreneurship and innovation." This, he says, fosters proximity to the customer and customer care, which is the foundation for a long-term relationship with customers. "We want to be present from start to finish, covering the entire lifecycle of the system, from project planning and installation to customer support and remote service," adds José María Díaz Ruiz.