Last updateThu, 06 Jul 2023 9am

Ricoh and 6 River Systems team up to provide faster technical support to fulfillment centers across the U.S.

RICOH Service Advantage now supports installation, deployment and customer service for 6 River Systems' Chuck robots

Ricoh USA, Inc. and 6 River Systems, LLC, a leading fulfillment solutions provider, announced today a new initiative to support warehouse efficiencies. RICOH Service Advantage will complement 6 River Systems' existing service team for its collaborative robots – called "Chucks" – and expand its geographical reach to provide technical support to customers faster.
"Chucks," 6 River Systems' collaborative robots
6 River Systems' software solutions and Chuck robots empower warehouse associates to work faster and more efficiently. RICOH Service Advantage provides an extensive technical and customer support infrastructure. With the scalability and flexibility required to fulfill service needs directly to customer sites that employ Chucks across the country, Ricoh will provide a high level of experience and expertise that enables 6 River Systems to continue to scale up and expand quickly, as automated fulfillment needs continue to surge.
According to Statista, the global warehouse automation market is predicted to increase from $15 billion in 2019 to $30 billion by 2026, with more and more retailers looking for solutions to quicken the pace of fulfillment.
RICOH Service Advantage will support 6 River Systems in the company's mission to further meet customer demand for uptime and efficiency in its retail and warehouse operations. Ricoh's certified technicians work alongside 6 River Systems' engineers to support Chucks, from calibration and floor mapping, to routine maintenance, preventative maintenance and retrofits. Ricoh also provides end-user operator training for Chucks, including use of the device charging dock and facility re-mapping procedure, helping to ensure optimal Chuck usage.
"The demand for our automated retail solution is significant, especially with retailers continually looking for ways to get their products into consumers' hands faster via seamless experiences," said Eran Frenkel, Vice President of Technical Operations, 6 River Systems. "By partnering with Ricoh, we're able to focus on making our solutions more widely available, which ultimately helps our customers quickly and efficiently meet their fulfillment goals."
"Our collaboration with 6 River Systems is a prime example of how our stable and trusted infrastructure – coupled with a team of more than 10,000 service delivery professionals supporting and maintaining more than one million devices across the U.S. – helps solve our customers' problems," said Jim Kirby, Vice President, Service Advantage, Ricoh USA, Inc. "Together, we are addressing some of the biggest challenges and opportunities in retail today including supply chain operational efficiency such as retail and warehouse automation. By expertly assisting with service and support for companies like 6 River Systems, we are helping them maintain focus on what matters most – innovation that solves supply chain hurdles and moves business forward."



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