Leading commercial and transactional printer ensures 100% mail integrity with Nor’Star APT and expands services to industries requiring high levels of document compliance.
Ironsides Technology, a leading provider of automated production tracking and business intelligence for the printing, mailing, and fulfillment industries, announce that Hatteras, Inc. and FocusOne, a division of Hatteras, have successfully implemented Nor’Star APT System for their digital print and mail operations.
Hatteras processes millions of transactional and commercial mail pieces each month and must demonstrate 100% mail integrity with real-time visibility into reporting for customers. Nor’Star APT is part of Hatteras’ larger strategic vision to provide next-generation mail accuracy technology that is highly automated and eliminates the possibility of human error. The investment in the Ironsides solution enables Hatteras and FocusOne to expand existing services and applications within industries requiring the highest levels of document compliance and end customer transparency.
Nor’Star APT System provides Hatteras and FocusOne with 100% piece level reconciliation across their digital print, finishing, and inserting equipment. The system reconciles real-time job data with multiple barcode methodologies read by cameras as the production machines operate. Any deviation from production expectation, such as a machine jam, will divert the piece keeping it out of the mail stream. All deviations are handled in “touch and toss” with real-time reprint automation. If a person must intervene in the process and touch a piece, it is shredded, and the data record is routed for reprint. This eliminates human error induced by trying to manually reconstruct the sequence of the data file.
“In a time of increasing regulatory scrutiny and legal liability for mailers, our clients rest easier knowing that Hatteras and FocusOne continue to invest in the latest technology to ensure 100% print and mail accuracy,” said James Nesbitt, CEO of Hatteras.
The Ironsides Nor’Star APT software is designed to help print and communication providers such as Hatteras meet strict customer and regulatory requirements. Its open architecture and device agnostic framework easily integrates into Hatteras’s multi-vendor production environment for automated job and piece-level tracking across all print, bindery, insertion, hand assembly, and sorting processes. Hatteras can leverage the Nor’Star APT Dashboard to consolidate data from multiple departments for centralized reporting on their production process. The dashboard contains a device monitor, SLA Manager, and detailed operational reporting tools that deliver real-time measurement and analysis of job, machine, employee, and facility performance. Hatteras production staff and management can use this information to identify and fix potential bottlenecks and optimize production performance.
“We are excited to work with Hatteras and FocusOne to meet their organizational goals to deliver enhanced quality and automation to the customer communication process,” said T.J. Forsythe, Vice President of Sales at Ironsides Technology. “The Nor’Star APT System is valuable for tactical operations management and business growth. As industry regulations tighten around customer communications, Hatteras and FocusOne are well-positioned to meet evolving market requirements in an agile and efficient manner.”