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Xerox Scientists Use Avatars, Games to Improve Customer Service

Call centers, vitally important to businesses such as airlines and credit card companies, often have agents who say they feel isolated, receiving little feedback on how they are interacting with customers. To help, Xerox researchers have invented software that uses gaming techniques to provide feedback and encourage teamwork.

"Our studies on call centers indicate that embedding game dynamics in the workplace helps agents and their managers set priorities and provides agents with a common challenge that they can collaborate on and talk about," said Xerox researcher Ben Hanrahan.


Ricoh and mindSHIFT to participate at ABA TECHSHOW 2014

Ricoh, a global technology company with services and solutions that help law firms and legal departments capture, transform and manage information more effectively in today's dynamic work environment, and mindSHIFT Technologies, Inc., a Ricoh company and leading provider of managed IT, cloud, data center and professional services. Ricoh's acquisition of mindSHIFT was completed in February 2014.

The ABA TECHSHOW® marks the first time since Ricoh's acquisition of mindSHIFT that attendees can visit both Ricoh and mindSHIFT at one event.

HP Delivers Powerful System with Faster Analytics Engine for SAP HANA Environments

HP ConvergedSystem accelerates clients' SAP HANA journey, delivering next-generation data management platforms in as little as 15 days

HP today unveiled HP ConvergedSystem for SAP HANA®, a portfolio of integrated systems that are purpose-built to deliver clients a fast path to value when using the SAP HANA platform.

Organizations are adopting the in-memory computing (IMC) technologies of SAP HANA to build next-generation data management platforms that unlock operational efficiencies and turn large amounts of data into real-time, actionable business insights.

Xerox Secure Imaging Technology Simplifies Mobile Banking and Expands Customer Convenience

Safe Courier makes it simple to share sensitive financial documents from a smartphone, securely and in seconds

Technology developed by Xerox (NYSE: XRX) will help customers simply and securely transmit financial data – including loan, credit card applications or other financial documents containing sensitive personal financial information -- right from a smartphone.

Broadcom and ShanghaiTech University Announce an Alliance to Create a Wi-Fi City Program and Internet of Things Joint Innovation Center Programs to Accelerate Wi-Fi, IoT and Wearable Innovation

Broadcom Corporation (NASDAQ: BRCM), a global innovation leader in semiconductor solutions for wired and wireless communications, today announced an alliance with ShanghaiTech University to bring enhanced Wi-Fi infrastructure to Shanghai and to accelerate product development for the rapidly growing Internet of Things (IoT) market. The Alliance Signing Ceremony was held at the Broadcom Asia Media Summit in Shanghai on March 19.

Based on a combined interest, Broadcom and ShanghaiTech University will collaborate on a joint "Wi-Fi City" program and establish an IoT Joint Innovation Center (JIC).

To Solve the Efficiency Gap, Shrink the Data Center, Not Just the Data

It's no surprise that the demand for data storage capacity in data centers has been growing at an astronomical rate. Unrelenting data growth, driven by big data requirements, mobile data, cloud storage and connected devices – "the internet of things" – is outpacing major improvements in power consumption, size and storage administration expenses and creating a data storage efficiency gap, according to experts at Skyera Inc.

This storage efficiency gap threatens to impose new cost pressures on enterprise IT with heavy spending demands on storage hardware, energy, floor space and storage administration. Gartner Inc. estimates that storage accounts for 32% of a data center TCO.

Xerox-Government and Transportation Sector Technology Delivery Center Achieves ISO 9001 Quality Management System Certification

Xerox certification demonstrates superior operational performance, enhanced commitment to customer base

Xerox (NYSE: XRX) today announced that its Government and Transportation Sector Technology Delivery Center (GTS TDC) has achieved ISO 9001:2008 Quality Management System Certification. This certification ensures Xerox's performance has efficient, predictable quality deliveries that meet customer expectations.

ReadSoft Announces Expansion of AP Automation Offering for Microsoft Dynamics at Convergence 2014

ReadSoft, a provider of business process automation applications with over 12,000 customers, will unveil new AP automation functionality to its offering integrated with Microsoft Dynamics at the Convergence 2014 conference in Atlanta, March 4-7. ReadSoft's leading financial applications are now available to all Microsoft Dynamics users, regardless of platform.

Microsoft Dynamics GP, NAV or SL users – in addition to previously-enabled Microsoft Dynamics AX users - now have access to an accounts payable automation application from ReadSoft that is compatible with all Microsoft Dynamics platforms and runs exclusively on Microsoft technologies.

DAD Technology. Optimizing Work in BPM

DAD (Dynamically Activated Divisions) Technology, recognized by the analyst firm Gartner Inc. as an innovative functionality, is used to create user-friendly Dynamic Forms

AURA, a global provider of AuraPortal.(*) Business Process Management (BPM) software, has announced that the latest developments in DAD Technology that have been incorporated exclusively in AuraPortal BPM clearly differentiate it from other BPMs, creating a fluency in its use unheard of until now.

Standard Register Unveils SMARTworks® EffectiveResponse to Provide Essential Patient Follow-up after Health Care Encounters

Patient Engagement Software Aimed at Improving Care Transitions and Patient Satisfaction

Standard Register Healthcare (NYSE:SR), a leader in managing patient-centric information and communications, announced the introduction of SMARTworks® EffectiveResponse, a new solution to engage patients after any type of encounter. Unveiled last week at the Healthcare Information Systems Society's (HIMSS) Annual Conference and Exhibition, the innovative software solution automatically follows-up with patients to assure they are progressing as appropriate and to assess patient satisfaction with their care.

Microsoft Office showcases future of work

From all-new Office 365 social and personalized experiences to new opportunities for developers, Microsoft emphasizes cloud scenarios that change the way people get things done.

Microsoft Corp. kicked off its SharePoint Conference 2014, highlighting new ways Microsoft Office 365 will enable people to accomplish more with new experiences for users, developers and IT pros. In a keynote speech to approximately 10,000 customers and partners, Microsoft Corporate Vice President Jeff Teper showcased innovation that brings together the power of the cloud, enterprise social, big data, machine learning and mobile capabilities into an experience made personal for every Office 365 user.

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