Nowadays almost everyone agrees with the necessity to implement Knowledge Management in organizations but not many people agree on how it should be done.
AURA, a global provider of Business Process Management (BPM) software, published a report on Knowledge Management in which it explains how AuraPortal.(*)
develops mechanisms for capturing, structuring and sharing useful knowledge, making the most of and utilizing the expertise and information from the entire organization (employees and externals, customers, suppliers, dealers, consultants, etc.) and making it available for whoever and whenever it's needed.
(*).AuraPortal has been distinguished with great advantage over its competitors by Ovum in its Decision Matrix report and by other renowned analyst firms.
With AuraPortal, Global Knowledge Management is automatic and with no extra cost because the Processes and the Business Rules contain the explicit knowledge of how work should be performed, and the Document Management and the Informative Elements involved allow all structured information from employees, customers, suppliers, products, projects, etc. to be saved.
During Process creation the system is instructed (through the Business Rules and BPM Process Modeling) how work should be performed in the company. Then, in day to day operations, the information generated by all employees and external participants of each process remains in the system and the informative elements, Business Rules, Processes and libraries are saved in an organized format and are made accessible to staff according to their role, responsibility and level.
In this way, knowledge from employees and externals remains embodied in the system and is applied automatically to all company activities and domains, independent from the individual who possesses the knowledge.
In reality, Knowledge Management is the natural result of company management using a BPM software like AuraPortal.
