The mailings solution leader prioritizes customer accessibility and convenience via new platform implementation
Neopost USA, a global leader in mailing solutions and a major player in digital communications and shipping services, today revealed the initial results of its successful launch of Apttus E-Commerce. Apttus, the category-defining Quote-to-Cash solution provider, was selected by Neopost USA to provide its customers with a state-of-the-art solution that allows users to easily order and pay for supplies and other goods offered to Neopost customers on its newly launched MyNeopost.com website.
The launch of the new MyNeopost.com website on March 2 positioned Neopost USA solidly in the digital commerce arena. In addition to allowing customers to utilize previously existing services – postage account tracking, online bill payment, reporting, and postage funds management – the new customer portal added services that enabled users to transact shipping solutions through the NeoShip service as well as send, print and archive critical business documents through the web-based NeoPreference service. On March 30, Neopost USA successfully launched a new feature on MyNeopost.com using the Apttus E-Commerce solution which enables customers to purchase and pay for supplies and other goods offered through the web portal.
Over the last 12 months, Neopost USA has partnered with Apttus in multiple areas to improve both the customer-facing transactional processes as well as the internal order-management processes. Neopost USA manages hundreds of thousands of customer relationships in the U.S., providing both contract-based solutions for hardware and software systems as well as transactional-based purchases for other key business needs of customers. Neopost USA is leveraging Apttus' CPQ and E-Commerce solutions to help improve the ease and accuracy of order-processing for all contract-based and transactional purchases.
"Neopost USA has two simple goals – improve the customer experience and build long-term customer loyalty," said Steve Rakoczy, senior vice president of operations and IT at Neopost USA. "The Apttus E-Commerce platform allows us to leverage our Salesforce and Apttus CPQ investments in a single, integrated solution. Customers enjoy a uniformly superior experience in the format they prefer – a conversation with a sales professional or a self-service option on MyNeopost.com."
Designed to fully support complex products and pricing models across multiple channels on a single platform, Apttus E-Commerce allows brands to present unique user experiences that boost transaction volume and top-line revenue. Apttus E-Commerce delivers seamless buying experiences while harnessing configuration and pricing technology, all on the Salesforce platform. In addition, using Apttus E-Commerce tools, product catalogs, configuration rules, pricing strategies and bundles only need to be addressed during initial setup. A complete rundown of Apttus E-Commerce capabilities and details can be found on the Apttus site.
"Apttus' goal is to be a transformative and supportive partner for our customers, and we're thrilled with the results the Neopost team has seen," said Kirk Krappe, chief executive officer at Apttus. "They are the strongest indicator yet of the dominant position organizations can put themselves in by linking E-Commerce with the rest of their Quote-to-Cash cycle."
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